Privacy Policy

1. Introduction

At DTA Appliance Repair (operated by DTA Service LLC, hereinafter "we," "us," or "our"), your privacy is of paramount importance. This Privacy Policy details how we collect, use, disclose, and secure your personal information when you visit our website (dta-service.com), request appliance repair services, or communicate with us via phone, text, or email.

2. Information We Collect

We collect several types of information to provide and improve our services, including:

• Contact Information: Name, service address, billing address, phone number, and email address.
• Service Details: Appliance brand, model, serial number, reported symptoms, scheduling preferences, and photos/videos of appliances taken by our technicians during service calls for diagnostic, insurance, and record-keeping purposes.
• Payment Information: Credit card or other payment details. Payment card transactions are processed securely through our third-party payment processors. We do not store full payment card details on our servers.
• Communication Data: Records of your calls, text messages, emails, or messages submitted via our website contact forms.
• Technical and Analytics Data: IP addresses, browser types, device information, operating systems, and website usage data collected through cookies, tracking pixels, and web analytics tools (e.g., Google Analytics).

3. How We Use Your Information

We use the collected information for the following business purposes:

• Scheduling diagnostic visits, technician dispatch, and providing repair estimates and invoices.
• Performing appliance diagnostics, repairs, and validating our 60-day service warranty.
• Processing payments and managing collections or disputes.
• Sending transactional communications, including appointment confirmations, technician arrival notifications, follow-up messages, and review requests.
• Improving our website performance, user experience, and optimizing local SEO or marketing campaigns.
• Preventing fraud, protecting our legal rights, and complying with applicable laws.

4. Information Sharing & Third-Party Services

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties who assist us in operating our business, including:

• Customer Relationship Management (CRM): Tools such as Housecall Pro or similar platforms used to schedule appointments, manage dispatching, send text notifications, and issue invoices.
• Payment Processors: Secure merchant service providers who handle payment card transactions.
• Analytics & Tracking: Google Analytics and marketing platforms to analyze site traffic and improve local search visibility.
• Legal & Safety: Law enforcement, regulators, or legal counsel if required by law or to protect the safety, rights, or property of our company, customers, or the public.

5. SMS & Call Communications Policy

By providing your telephone number to us (whether via website forms, scheduling portals, or direct calls/texts), you consent to receive calls and text messages (SMS) from us. These communications include:

• Transactional notifications: appointment reminders, dispatch notifications, estimates, invoices, and warranty updates.
• Customer experience messages: follow-up inquiries and requests for reviews/feedback.

Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message you receive. Please note that opting out of SMS messages may impact our ability to send real-time scheduling updates and dispatch notifications.

Note: Mobile information and consent obtained for SMS communications will not be shared with third parties for their independent marketing purposes.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance navigation, analyze site usage, and support our marketing efforts. You can configure your browser settings to reject cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain sections of our website.

7. Security & Pennsylvania Breach Notification (BPINA)

We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, loss, or alteration. However, no data transmission over the internet or storage system can be guaranteed 100% secure.

In compliance with the **Pennsylvania Breach of Personal Information Notification Act (BPINA)**, we maintain procedures to investigate suspected security breaches. In the event of an unauthorized acquisition of unencrypted personal information of Pennsylvania residents, we will provide notification to affected individuals and the Pennsylvania Attorney General's office as required by law.

8. Data Retention

We retain your contact details, service history, and communication logs as long as necessary to fulfill our service commitments, manage warranty claims, handle legal disputes, and comply with tax and accounting rules. Service photos of appliances are retained for internal quality assurance, warranty verification, and insurance compliance.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal obligations. We encourage you to review this page regularly to stay informed about how we protect your information. The "Effective Date" at the top of this policy indicates when it was last revised.

10. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to make a request regarding your data, please contact us at: